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Description

At Startise, we are looking for a passionate and skilled Technical Support Engineer to join WPDeveloper. If you have a deep understanding of WordPress, experience with plugin troubleshooting, and a talent for helping customers resolve technical issues, we encourage you to apply!

This is a remote position, offering you the flexibility to work from anywhere while delivering top-notch support to our users. Join us in creating and supporting innovative WordPress plugins that empower websites worldwide!

Note: This job post is for candidates who are living outside of GMT +6 Timezone. So, if you are living in GMT +6 timezone, and apply here, you will be automatically rejected. Please refer to other suitable job posts on our website.

 

JOB REQUIREMENTS:

Technical Expertise:

  • Extensive experience with WordPress, including custom themes, plugins, and troubleshooting.
  • Proficiency in PHP, HTML, CSS, JavaScript, and frameworks such as jQuery.
  • In-depth understanding of WordPress core, database structure, and wp-config.php customization.
  • Experience with WordPress performance optimization, including caching, database tuning, and modification.
  • Thoroughly investigating WordPress plugins and theme related questions and providing high-touch support.
  • Providing expert-level troubleshooting for WordPress related issues.
  • Conducting in-depth analysis and resolution of WordPress performance challenges.
  • Familiarity with Git version control (with GitHub Desktop) and deployment workflows for WordPress plugins.

 

Customer-Centric Problem Solving and Proactive Support

  • Exceptional verbal and written communication skills in English.
  • Ability to guide non-technical users through plugin setups, configurations, and troubleshooting steps.
  • A proactive approach to identifying potential plugin issues and working on solutions before they escalate.
  • Strong analytical skills to investigate and resolve complex plugin-related issues.
  • Commitment to delivering an exceptional customer experience by providing timely, empathetic, and clear support.
  • Ability to handle multiple support queries efficiently while maintaining high attention to detail.

 

Experience and Qualifications

  • 2+ years of experience with WordPress, specifically in plugin development, support, or troubleshooting.
  • Proven expertise in debugging and customizing WordPress plugins.
  • Familiarity with tools like Git for version control and issue tracking.
  • Hands-on experience with live chat and ticketing systems to provide user support.
  • Familiarity with WooCommerce and other major WordPress plugins is a plus.
  • Experience with email configurations, DNS records, and web hosting environments.

 

Job Responsibilities

  • Serve as the primary point of contact for customers, addressing plugin-related inquiries and issues.
  • Troubleshoot and resolve plugin conflicts, compatibility issues, and errors.
  • Assist users in configuring and customizing plugins according to their requirements.
  • Collaborate with the development team to resolve bugs and implement feature requests.
  • Document common issues, solutions, and best practices in a knowledge base or user guide.
  • Stay updated on the latest WordPress trends, plugin development practices, and user expectations.
  • Advocate for customer feedback and contribute to plugin improvements.
  • Provide exceptional support through live chat, ticketing systems, and emails.

Benefits

🎁 Perks & Benefits That You Will Get:

 

  • Competitive Salary & regular appraisal 
  • Yearly Profit Share as you contribute to the growth
  • Training and learning materials to improve skills
  • Scholarship to attend WordCamps out of the country
  • Yearly Team Retreat (Out of the city/country)
  • Yearly Family Day (We invite all of your family members)
  • Two festival bonuses per year
  • Free breakfast, lunch, amazing coffee, tea and snacks
  • Maternity and paternity leave for all employees
  • Conference leave as we encourage you to attend events
  • Marriage Leave as we want you to celebrate all special occasions
  • If you get married (for the first time :D) after being permanent, we will sponsor your honeymoon
  • Monthly lunch or dinner buffet with the entire team
  • Sports Facilities (We are Cricket Fan, with a good team)
  • Friendly Environment, and No bossing around
  • Accommodation Facility, we have a 4500 sqft 2-storied dorm for our team members

Life at Startise